Terms of Service
These Terms of Service (“Terms”) govern your access to and use of FieldSync’s websites, web application
(app.fieldsync.com.au), and related services (the “Service”). By using the Service, you agree to these Terms.
FieldSync is operated in Australia. If you do not agree, do not use the Service.
1. Who we are
“FieldSync”, “we”, and “us” refer to the operating entity providing the Service. Contact: support@fieldsync.com.au.
2. The Service
FieldSync provides software for trade and field-service businesses to manage operations such as jobs, quotes, invoices, customers, scheduling, communications, and integrations you enable (for example, email, SMS, accounting). Features may change over time.
3. Accounts and eligibility
- You must provide accurate registration information and keep credentials secure.
- You are responsible for activity that occurs under your account (subject to reasonable security protections).
- If you use the Service on behalf of a business, you represent that you have authority to bind that business.
4. Customer data and your responsibilities
You retain rights to your business’s operational data that you submit to the Service (“Customer Data”). You grant FieldSync a licence to host, process, transmit, and display Customer Data as reasonably necessary to provide and improve the Service, including support, backups, security monitoring, and integrations you enable.
You are responsible for the lawfulness of Customer Data, obtaining any necessary consents, and complying with privacy, marketing, spam, telecommunication, and industry obligations when you contact your customers or leads through the Service.
5. Acceptable use
You agree not to misuse the Service. For example, you must not:
- Violate law or third-party rights.
- Send unlawful, fraudulent, deceptive, or harassing communications.
- Attempt to access accounts or data without authorisation, or probe/scan systems in an abusive way.
- Use the Service to distribute malware, or interfere with operation of the Service.
- Circumvent usage limits, billing, or security controls.
We may suspend or terminate access where we reasonably believe there is risk of harm, abuse, or legal exposure.
6. Third-party services and integrations
The Service may interoperate with third parties (for example Google (Gmail), Xero, SMS providers, mapping). Those services have separate terms and privacy practices. Your use of third-party integrations is also subject to those providers’ rules.
7. Software and intellectual property
FieldSync retains all rights in the Service, branding, and underlying software. Except for the limited right to use the Service under these Terms, no rights are granted to you.
8. Fees
If you subscribe to paid plans, fees and billing terms are as agreed in-app, in an order, or as published at the time of purchase. Unless stated otherwise, fees are non-refundable except where required by law.
9. Disclaimer
The Service is provided on an “as is” and “as available” basis to the maximum extent permitted by law. We disclaim implied warranties such as merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted or error-free operation.
10. Limitation of liability
To the maximum extent permitted by law, FieldSync will not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, goodwill, or data. Our aggregate liability arising out of these Terms or the Service will be limited to the greater of AUD $100 or the amount you paid FieldSync for the Service in the three (3) months before the claim (if any).
Some jurisdictions do not allow certain limitations; in those cases, limitations apply only to the extent permitted.
11. Indemnity
You will defend and indemnify FieldSync against claims and liabilities arising from Customer Data, your communications sent through the Service, or your breach of these Terms, except to the extent caused by FieldSync’s wilful misconduct.
12. Termination
You may stop using the Service at any time. We may suspend or terminate access for breach, risk, non-payment (if applicable), or discontinuation of the Service with reasonable notice where practicable.
13. Changes
We may update these Terms by posting a revised version and updating the effective date. Continued use after changes become effective constitutes acceptance, except where applicable law requires additional consent.
14. Governing law
These Terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of courts located there.